We are seeking an experienced and strategic Value-Added Services Manager to lead our value-added offerings at the visa application centers. The successful candidate will be responsible for driving revenue through premium lounge services, courier solutions, prime-time application submissions, travel insurance, and other value-added services. This role involves devising sales strategies, training staff, and enhancing customer experiences to maximize the uptake of these services.
1. Sales Strategy and Revenue Generation:
· Develop and execute comprehensive sales strategies to drive revenue growth from value-added services.
· Identify new business opportunities and partnerships to expand the range of value-added offerings.
· Monitor market trends, competitor activities, and customer feedback to refine sales approaches.
2. Staff Training and Development:
· Provide training and guidance to frontline staff on effectively promoting and selling value-added services.
· Develop training materials, scripts, and communication techniques to enhance staff confidence in presenting these services.
3. Customer Engagement and Experience:
· Collaborate with customer service teams to ensure seamless integration of value-added services into the overall customer experience.
· Implement measures to enhance customer engagement, satisfaction, and loyalty through value-added offerings.
4. Cross-functional Collaboration:
· Work closely with marketing teams to design and execute campaigns, promotions, and materials that highlight the benefits of value-added services.
· Collaborate with operations teams to streamline service processes, ensuring consistent and high-quality delivery.
5. Data Analysis and Reporting:
· Analyze sales data, customer feedback, and performance metrics to evaluate the effectiveness of value-added services strategies.
· Generate regular reports for senior management, offering insights and recommendations for improvements.
Job Type: Full-time
Salary: ₦1,000,000.00 - ₦1,500,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
