Operations Manager [Nigeria]


 

We are seeking an experienced and strategic Value-Added Services Manager to lead our value-added offerings at the visa application centers. The successful candidate will be responsible for driving revenue through premium lounge services, courier solutions, prime-time application submissions, travel insurance, and other value-added services. This role involves devising sales strategies, training staff, and enhancing customer experiences to maximize the uptake of these services.

1. Sales Strategy and Revenue Generation:

· Develop and execute comprehensive sales strategies to drive revenue growth from value-added services.

· Identify new business opportunities and partnerships to expand the range of value-added offerings.

· Monitor market trends, competitor activities, and customer feedback to refine sales approaches.

2. Staff Training and Development:

· Provide training and guidance to frontline staff on effectively promoting and selling value-added services.

· Develop training materials, scripts, and communication techniques to enhance staff confidence in presenting these services.

3. Customer Engagement and Experience:

· Collaborate with customer service teams to ensure seamless integration of value-added services into the overall customer experience.

· Implement measures to enhance customer engagement, satisfaction, and loyalty through value-added offerings.

4. Cross-functional Collaboration:

· Work closely with marketing teams to design and execute campaigns, promotions, and materials that highlight the benefits of value-added services.

· Collaborate with operations teams to streamline service processes, ensuring consistent and high-quality delivery.

5. Data Analysis and Reporting:

· Analyze sales data, customer feedback, and performance metrics to evaluate the effectiveness of value-added services strategies.

· Generate regular reports for senior management, offering insights and recommendations for improvements.

Job Type: Full-time

Salary: ₦1,000,000.00 - ₦1,500,000.00 per month

Ability to commute/relocate:

  • Lagos: Reliably commute or planning to relocate before starting work (Required)

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